FAQ
borojeet FAQ — All Your Questions Answered in One Place
This page has clear answers to all your questions about deposits, withdrawals, account security, and login. This FAQ was put together to make your experience at borojeet straightforward. Find your question in the sections below.
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Withdrawal Questions
Here are detailed answers to the most common questions about withdrawing winnings from borojeet. borojeet VIP members receive additional benefits when withdrawing.
The minimum withdrawal amount at borojeet is ৳1,000. This means each withdrawal request from your account balance must be for at least ৳1,000. This limit applies to all four mobile wallets — bKash, Nagad, Rocket, and Upay. Before submitting a request, make sure the name and number of your wallet match the details registered on your account.
Yes, borojeet processes withdrawals 24 hours a day, seven days a week. Requests made at night or on Fridays and Saturdays are not held back. Withdrawals are usually completed within 10 to 45 minutes. During busy periods it may take a little longer, but every request is handled in order.
No, borojeet only approves withdrawals to mobile wallets registered in the player's own name. Your bKash, Nagad, Rocket, or Upay account must match the name on your borojeet profile. Payments to third-party wallets are not allowed — this is a security measure to prevent fraud.
A pending withdrawal request is usually completed within 45 minutes. If it stays pending beyond that time, contact borojeet's live chat. Share your account ID and the time of the request. Avoid cancelling a pending request and submitting a new one — duplicate requests can cause delays.
To withdraw bonus winnings, you must first meet the wagering requirement. For the welcome bonus, for example, you need to wager 25 times the bonus amount. If you deposit ৳1,000 you receive ৳1,000 in bonus, and you must complete ৳1,000 × 25 = ৳25,000 in wagering before those bonus winnings can be withdrawn. The wagering requirements for each bonus are detailed on the Terms and Conditions page.
Information about borojeet's withdrawal process is available in the Payment section of your account. All four mobile wallets — bKash, Nagad, Rocket, and Upay — can be used for withdrawals. The minimum withdrawal of ৳1,000 and the processing time of 10–45 minutes apply to all methods. For specific details, contact support via live chat.
Account Security
There are a few important things to follow to keep your borojeet account and funds safe. The Responsible Gaming page has more information about account security.
No borojeet staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information, it is a fraud attempt. End that chat or call immediately and change your password. Then report the incident through borojeet's official live chat so action can be taken.
Yes, borojeet uses SSL encryption. Your personal information, payment data, and login credentials are stored securely. If you see "https" and a padlock icon in your browser's address bar, the connection is secure. Read the Privacy Policy page to learn how your information is used.
If you think someone has accessed your borojeet account without your permission, change your password first. Then contact live chat and request a temporary suspension of your account. Check your registered email for recent login notifications. Not sharing your password with anyone is the best protection.
Fraudsters often create domains that look like borojeet's (with extra characters or misspellings). Always check the correct URL in your browser's address bar. borojeet does not send unsolicited messages with login or payment links. Do not click suspicious links — go directly to the official site, and if in doubt, verify through live chat.
Choose a password of at least eight characters for your borojeet account — a mix of uppercase and lowercase letters, numbers, and special characters. Do not use your name, date of birth, or phone number as a password. Using the same password on multiple sites is risky. Changing your password from time to time helps keep your account secure.
Account and Login
From logging in on a new device to forgetting your password — you will find solutions to common account issues here. You can log in directly on the borojeet Login page.
No, only one account per player is allowed. If multiple accounts are found under the same person's name, they will be identified and bonus benefits may be cancelled. If your previous account was closed for any reason and you need a new one, contact borojeet's live chat directly. Follow fair play rules.
Common reasons for login issues include: wrong password, wrong username, Caps Lock being on, or outdated data in the browser cache. First, re-enter your password carefully, then refresh the browser. If the problem persists, clear the browser cache and try again. If that does not work, contact borojeet via live chat or email — the support team is active 24/7.
On the login page, click the "Forgot password?" option. Enter your registered email address and a reset link will be sent to you. Use that link to set a new password. If you do not receive the email, check your spam folder. If you cannot access your email, identity can be verified through live chat to recover your account.
When logging in from a new device or browser, email or OTP verification may be required as a security check. This is a normal part of keeping your account secure. The OTP comes only to your own device — do not share it with anyone. Once verification is complete, you can log in from the new device regularly.
Yes, you must be 21 or older to take part in casino games and sports betting at borojeet. Your date of birth must be entered correctly during registration, and proof of age may be required when verifying your account. Registrations from anyone under 21 are not accepted — this is part of the responsible gaming policy.
Yes, you can log in to the borojeet Android and iOS apps using the same username and password as the website. The app and web account are not separate — all balances, bonuses, and betting history are shared. Visit the borojeet app page for more details about the app.
Deposits
Depositing at borojeet is easy and fast. Add money anytime through bKash, Nagad, Rocket, or Upay mobile wallets and get an instant balance.
borojeet currently supports deposits through four mobile wallets: bKash, Nagad, Rocket, and Upay. These are the most popular mobile payment services in Bangladesh, so most players are already familiar with them. The minimum deposit amount is the same for each method — ৳100. After depositing, your balance is usually credited instantly.
Log in to your borojeet account, go to the "Deposit" section, and select bKash. Send money to the displayed number using the bKash app or by dialling *247#. Enter the transaction reference number (transaction ID) in the confirmation form. Once the deposit is confirmed, your balance updates automatically. If there is an issue, contact live chat with the transaction ID.
The minimum deposit at borojeet is ৳100 — for all payment methods and all game categories. You can start playing slot games or cricket betting with just ৳100. A 100% bonus is available on your first deposit — up to ৳20,000. Deposit ৳1,000 and get ৳1,000 as a bonus, bringing your total balance to ৳2,000.
Yes, the deposit process with Nagad is just as simple as with bKash. On borojeet's payment page, select the Nagad option and send money to the displayed number. You can pay using the Nagad app or by dialling *167#. Once the transaction is complete, save the reference number. Nagad deposits can be made from as little as ৳100.
If your balance does not appear within a few minutes after a successful payment, refresh the page. If it still does not appear, contact borojeet's live chat along with the payment confirmation SMS from bKash or Nagad. Providing the transaction ID and the amount deposited will help the support team resolve the issue quickly.
Yes, Rocket — the mobile wallet from Dutch-Bangla Bank — is one of borojeet's approved deposit methods. Use the Rocket app or dial *322# to send money. You can deposit any amount from as little as ৳100. After the deposit is complete, keep the transaction number somewhere safe.
Need more help?
If you didn't find the answer to your question in the FAQ above, borojeet's support team is always ready. Support is available in both Bengali and English.
Live chat support
borojeet's live chat is active 24 hours a day, 7 days a week. Click the chat button in the bottom-right corner of any page on the site to connect. A support representative usually responds within a few minutes.
Email support
For complex issues or detailed inquiries, contact us by email. Include your account ID and a description of the issue in your message.
[email protected]Language support
borojeet's support team can assist equally well in both Bengali and English. Ask your question in whichever language you prefer.